Terms and Conditions for Motspur Park Carpet Cleaners

These Terms and Conditions set out the basis on which Motspur Park Carpet Cleaners provides domestic and commercial cleaning services. By making a booking, the customer confirms that they have read, understood, and agreed to these terms. The purpose of this document is to explain the service process clearly, including how appointments are arranged, how payments are handled, when cancellations may apply, and what responsibilities sit with the customer and the service provider.

Throughout this document, references to “we,” “us,” and “our” mean Motspur Park Carpet Cleaners, and references to “you” or “the customer” mean the person requesting or receiving the service. These terms apply to all standard carpet cleaning appointments, upholstery cleaning, rug cleaning, stain treatment, and related services unless a separate written agreement states otherwise. Nothing in these terms affects your statutory rights as a consumer under UK law.

We aim to provide a professional carpet cleaning service that is clear, fair, and consistent. The customer should read these terms before booking, as they contain important information about deposits, access, preparation, and liability limitations. If any part of these terms is unclear, the customer should raise the matter before confirming a booking. By proceeding, the customer accepts the terms in full.

Booking Process
The booking process begins when the customer requests a quotation or service appointment. Quotes may be based on room count, item count, surface condition, or photographs supplied by the customer. Any price given before inspection is an estimate unless expressly confirmed as fixed. We reserve the right to revise a quotation if the actual condition, size, accessibility, or fabric type differs from the information initially provided.

Once a customer accepts a quotation, the booking will be scheduled for an agreed date and time window. A booking is only confirmed when we acknowledge it and, where applicable, receive any requested deposit or prepayment. The customer is responsible for ensuring that all booking details are correct, including address, service type, access instructions, parking arrangements, and any known issues such as fragile flooring, existing damage, or restricted entry points.

On the day of the appointment, the customer must ensure that the property is accessible and that the work area is ready for service. This includes removing small personal items, securing valuables, and allowing reasonable access to water and electricity where required. If the property is not prepared or access is delayed beyond a reasonable period, we may treat the visit as a failed attendance and charge a call-out fee or reschedule at our discretion. We will always act reasonably in deciding whether a service can proceed safely and effectively.

Payments
Payment terms will be confirmed at the point of booking. Unless otherwise agreed in writing, payment is due immediately upon completion of the service. We may accept card payment, bank transfer, cash, or other methods made available from time to time. If a deposit or advance payment is required, that amount will be specified before the appointment is confirmed.

All prices are stated in pounds sterling unless otherwise noted. Where a quote has been provided on the basis of limited information, the final price may change if additional work is requested on the day or if the actual task is materially different from what was described during booking. Examples include heavier soiling, extra rooms, additional stain removal attempts, or treatment of items not originally included in the quotation. Any material price adjustment will be explained before the work continues, where reasonably practicable.

Late payment is not normally expected, but if an invoice remains unpaid after the agreed date, we may charge reasonable interest and recovery costs as permitted by law. We also reserve the right to suspend further services until outstanding balances have been settled. The customer agrees to pay all undisputed fees relating to completed services in accordance with the payment arrangement agreed at booking.

Cancellations and Rescheduling
We understand that plans can change. If the customer wishes to cancel or move an appointment, reasonable notice should be given as soon as possible. Where a deposit has been taken, cancellation terms will depend on how much notice is provided and whether any preparatory work or costs have already been incurred. In some cases, deposits may be non-refundable, particularly where the appointment was reserved and other work was declined as a result.

If the customer cancels with insufficient notice, or fails to provide access on the agreed day, we may charge a cancellation fee to cover time lost and administrative costs. The amount charged will be reasonable and proportionate to the loss suffered. We also reserve the right to cancel or reschedule an appointment where staff safety, access issues, severe weather, equipment failure, or other circumstances beyond our control make attendance impractical or unsafe.

If we need to cancel or rearrange, we will make reasonable efforts to notify the customer promptly and offer an alternative date where possible. We are not responsible for indirect losses arising from a cancellation or reschedule, such as lost earnings, inconvenience, or alternative accommodation costs, unless required by law. This does not limit any rights the customer may have under consumer legislation where services are not provided with reasonable care and skill.

Service Standards and Customer Responsibilities
We will carry out services with reasonable care and skill and aim to use appropriate methods and equipment for the type of textile or surface being cleaned. However, cleaning results can vary depending on fabric condition, age, previous treatment, colour stability, and pre-existing wear. Some stains may reduce significantly but not disappear completely. The customer acknowledges that older or delicate materials may carry a higher risk of visible changes after treatment.

The customer is responsible for telling us about anything that may affect the service, including fragile items, hidden damage, known allergies, special finishes, or prior use of cleaning chemicals. We may decline to work on items that are unsafe, deteriorated, or unsuitable for treatment. If the customer withholds material information, we will not be liable for resulting damage to the extent that such damage arose from incomplete or inaccurate disclosure.

Where furniture must be moved, the customer should remove valuable, breakable, or personal belongings before the appointment. We may move light movable items if safe to do so, but we are not obliged to move heavy furniture, electrical equipment, or objects that could cause injury or damage. Any assistance with moving items is provided at the customer’s request and at their risk unless we agree otherwise in writing.

Liability
Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be excluded under UK law. Subject to that, our liability for direct loss or damage arising from the service will be limited to the price paid for the specific service in question, except where a greater liability applies by law.

We are not liable for pre-existing damage, wear, colour loss, fibre distortion, shrinkage, seam separation, hidden defects, poor prior installation, or deterioration caused by age or previous treatment. Where a customer asks us to treat a stain, odour, or mark, we do not guarantee a particular outcome because results depend on the condition of the material and the nature of the contamination. Any advice given before or during the service is based on visual assessment and does not amount to a guarantee unless stated in writing.

If an issue arises after the service and the customer believes damage has occurred, the matter should be reported within a reasonable time and before the item is used, cleaned again, or altered by another contractor. We may ask for photographs, purchase information, or an opportunity to inspect the item. This helps us assess whether the issue was caused by our work, by pre-existing condition, or by external factors. Failure to preserve the item may affect our ability to investigate the claim fairly.

Waste Regulations and Environmental Responsibility
We aim to operate in a way that is consistent with applicable UK environmental and waste-handling requirements. Waste created during a cleaning appointment may include used cloths, packaging, vacuum contents, extracted waste water, removed debris, and damaged disposable materials. We will handle such waste responsibly and dispose of it in a lawful and appropriate manner.

Customers must not ask us to dispose of household waste, hazardous substances, bodily fluids, illegal materials, or other items outside the scope of the booked cleaning service unless such handling has been expressly agreed and is lawful. Where waste water or residue is generated during cleaning, we will take reasonable steps to manage it safely. The customer is responsible for ensuring that drains, disposal points, and site conditions are suitable for normal service use. We may refuse to proceed if there is a risk of contamination or unlawful disposal.

Any chemicals or cleaning products used by us will be selected with care, but the customer should tell us in advance about sensitivities, pets, children, or site-specific restrictions. We are not responsible for waste removed from carpets, upholstery, or rugs that contains unknown substances unless those substances were knowingly introduced by us. If specialist disposal is required because of unusual contamination, extra charges may apply, subject to prior agreement where possible.

Complaints and Remedy
If the customer is dissatisfied with any aspect of the service, they should notify us as soon as reasonably possible so that we can review the matter. In many cases, concerns can be addressed by inspection, clarification, or a follow-up visit where appropriate. The customer agrees to give us a reasonable opportunity to investigate and, if justified, to correct any issue before arranging alternative work with another provider.

Any remedy will be assessed on the facts, the type of service provided, the nature of the issue, and whether the complaint was reported promptly. Where a service has been supplied with reasonable care and skill but the expected result was not achievable due to material condition or pre-existing damage, a refund may not be due. Where we are at fault, we may choose to re-perform the service, offer a partial refund, or agree another suitable remedy in line with legal obligations.

These terms are intended to be interpreted in a fair and practical way. If any part is found to be unlawful or unenforceable, the remaining sections will continue in force. No delay or failure by us to enforce a term will count as a waiver of that term. Any variation to these terms must be agreed in writing unless required by law.

Governing Law
These Terms and Conditions, and any dispute or claim arising from or in connection with them, are governed by the laws of England and Wales. The parties agree that the courts of England and Wales will have exclusive jurisdiction, except where consumer law requires otherwise. If any customer is resident elsewhere in the United Kingdom, these terms will still be interpreted according to the applicable law of the relevant UK jurisdiction where required.

By booking with Motspur Park Carpet Cleaners, the customer confirms acceptance of these service terms. They are designed to create a clear and balanced agreement for both parties and to support a professional carpet cleaning service terms framework. We reserve the right to update these terms from time to time, and the version in force at the time of booking will apply to that service unless a later written agreement states otherwise.